FREQUENTLY ASKED QUESTIONS

PLEASE LET US KNOW IF YOU HAVE ANY ADDITIONAL QUESTIONS

WHERE CAN I FIND PRICING FOR MY PROJECT?

At Urban Customs, you can find pricing online, by phone, or send us a message through our contact page.

ARE THERE ADDITIONAL CHARGES WHEN WE GET AN ESTIMATE?

There are never any hidden fees when we quote out projects of any size. We take pride in always being honest and up-front with our clients.

CAN AN ENGINEERED WOOD FLOOR BE REFINISHED?

Yes, in most cases, you can refinish an engineered floor a few times.

IF I HAVE AN ISSUE WITH MY FLOOR, WHAT DO I DO?

Please contact us today and we will be happy to assist you.

IS A FACTORY-FINISHED FLOOR OR A SITE-FINISHED FLOOR BETTER FOR ME?

Each method has its own benefits and advantages, and choosing the right method will depend on the level of customization you want to achieve, and your personal preference.

CAN I CHANGE THE COLOR AND/OR FINISH OF MY CURRENT WOOD FLOOR?

Yes, we can change the color or finish of any solid wood floor. Sometimes even without the mess of sanding.